bd995's Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how bd995 collects, uses, and protects your information.
Table of Contents
Introduction and Scope
bd995 website (https://bd995.cam) operates a reliable online gaming and betting platform for users in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.
This privacy policy ("Policy") applies to all services, websites, mobile applications, and related digital channels of the bd995 platform. By using our platform, registering an account, or using any service, you are considered to have agreed to all the terms of this policy.
Please read this policy carefully. If you have any questions, contact our support team directly.
What Information We Collect
bd995 collects various types of information to provide its services properly. The details of the information collected are given below:
2.1 Identity Information
- Full name (in Bengali or English)
- Date of birth and age verification information
- National Identity Card (NID) number or passport information
- Email address
- Mobile number
2.2 Financial Information
- bKash, Nagad, Rocket, or bank account information (for transaction verification)
- Deposit and withdrawal history
- Transaction receipt numbers
2.3 Activity Information
- Gaming history and betting records
- Platform login times and session duration
- Games and categories used
- Bonus usage information
2.4 Technical Information
- IP address and device identifier
- Browser type and operating system
- Geographic location (at district or region level)
- Referral source and how you arrived at the site
How We Collect Information
bd995 collects your information in the following ways:
- Registration Form: Information you provide directly when creating an account.
- Verification Process (KYC): Documents submitted for identity and age confirmation.
- Financial Transactions: Information automatically recorded during deposits and withdrawals.
- Automatic Tracking: Information collected through cookies, log files, and analytics tools.
- Customer Service: Information provided during live chat or email contact.
- Third Parties: Information received from payment processors or anti-fraud organizations.
Purpose of Using Information
bd995 uses the collected information for the following purposes:
4.1 Service Delivery
Managing your account, keeping gaming services active, completing deposit and withdrawal processes, and providing bonus benefits.
4.2 Identity Verification and Security
Verifying your age (minimum 21 years) and identity, preventing fraud and money laundering, and ensuring account security.
4.3 Personalized Experience
Recommending games or offers based on your preferences and making the platform experience more tailored to you.
4.4 Communication
Important account notifications, security alerts, promotional offers (with your consent), and customer service.
4.5 Legal Compliance
Complying with applicable laws and regulatory authority guidelines, reporting suspicious transactions, and preserving evidence in legal disputes.
Sharing Information with Third Parties
bd995 does not sell your information or transfer it to others for commercial purposes. However, information may be shared on a limited basis in the following cases:
- Payment Processors: With bKash, Nagad, Rocket, and bank transfer service providers to complete transactions.
- Technology Partners: Game providers (such as Pragmatic Play, JILI, Spribe, PG Soft, Evolution Gaming) — gameplay data only.
- Security Organizations: For fraud detection and prevention.
- Law Enforcement Agencies: Based on legal orders or valid requests from regulatory authorities.
- Business Successors: In the event of a company merger or acquisition, you will be notified in advance.
Before sharing information with any third party, we ensure that they maintain an equivalent level of privacy protection.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the bd995 website. Cookies are small data files stored in your browser that improve the functionality of the site.
6.1 Types of Cookies
- Essential Cookies: Required for login status, session management, and security.
- Functionality Cookies: Remember your language preferences and game settings.
- Analytics Cookies: Monitor site usage to help improve services.
- Marketing Cookies: For displaying relevant advertisements and promotions (subject to your consent).
6.2 Cookie Controls
You can disable cookies by changing your browser settings. However, please note that disabling essential cookies may cause some features of the platform to not work properly.
Data Security Measures
bd995 applies industry-standard technical and organizational security measures to protect your information:
- SSL/TLS Encryption: All data transfers between the website and server are encrypted.
- Data Encryption: Stored sensitive information (passwords, financial information) is kept in encrypted form.
- Access Controls: Only authorized staff can view your information for specific needs.
- Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
- Regular Security Reviews: Regular audits are conducted to identify and address vulnerabilities.
- Firewall and DDoS Protection: Server infrastructure is secured with maximum protection.
Important: Never share your account password with anyone. No bd995 staff member will ever ask for your password.
Data Retention Period
bd995 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:
- Active Account Information: For the full duration the account remains active.
- Financial Transaction Records: A minimum of five (5) years — as required by legal obligations.
- Verification Documents (KYC): A minimum of five (5) years after account closure.
- Gaming History: Three (3) years after account closure.
- Logs and Technical Information: A maximum of one (1) year.
Once the set time period has passed, your information is securely deleted or modified in a way that prevents you from being identified.
User Rights
As a user of bd995, you have the following rights:
9.1 Right to Access Information
You can request to know what information we hold about you and receive a copy of it.
9.2 Right to Correction
If there is any error in your information, you can request that it be corrected. This can be done through account settings or by contacting us.
9.3 Right to Deletion
Under certain conditions, you can request that your personal information be deleted. However, due to legal obligations, some information may not be possible to delete before a specified period.
9.4 Right to Object to Processing
You can object to your information being used for marketing communications or personalized advertising.
9.5 Right to Data Portability
You may request to receive your personal information in a structured, commonly used format.
To exercise these rights, email us at [email protected] or contact us via 24/7 live chat. We aim to respond within 30 business days.
Privacy of Minors
bd995 strictly prohibits the use of its platform by anyone under the age of 21. We do not knowingly collect any information from minors.
If we become aware that a user is under the age of 21, then:
- The relevant account will be suspended immediately.
- All collected personal information will be securely deleted.
- Necessary steps will be taken in accordance with applicable law.
A note for guardians: If you believe your child or a dependent has created an account on bd995, please notify us promptly at [email protected].
Third-Party Links
The bd995 website may occasionally reference other platforms or payment services. This policy applies only to bd995's own platform.
Third-party services — such as bKash, Nagad, or Rocket — are governed by their own privacy policies. We recommend reading their respective policies before using those services.
Policy Changes
bd995 reserves the right to update this privacy policy as needed. In the event of changes:
- The updated policy will be published on this page and the "Last Updated" date will be changed.
- For significant changes, a notification will be sent to your registered email.
- Continued use of the platform after any changes will be considered acceptance of the new policy.
For significant changes, we will endeavour to notify users at least 14 (fourteen) days in advance.
Contact Us
If you have any questions, comments, or requests to exercise your rights regarding this privacy policy, please contact us through the following:
For privacy-related requests, please write from your registered email and have the information needed for account verification ready.
bd995 is always committed to protecting your rights and privacy. We believe that trust and transparency are the foundation of a successful gaming platform.